Shipping & Returns

Shipping Information

At Morepack Superstore, we aim to deliver your orders quickly and safely.

• Orders are processed within 24–48 hours after payment confirmation
• Delivery timelines depend on your location and typically take 2–5 business days
• You will receive order updates via email or SMS
• Delivery is available within our service areas

We are committed to ensuring your items arrive in perfect condition.

Payment Options

We offer secure and convenient payment options:

• Paystack (Debit/Credit Cards, Bank Transfer)

• Flutterwave (Cards, Bank transfer)

• Direct Bank Transfer (Fidelity Bank)

• Online secure checkout

All transactions are encrypted and secured for your protection.

Order Tracking

Once your order has been processed, you will receive a confirmation email with your order details.

You can track your order anytime using our Track Order page by entering your Order ID and billing email.

Returns & Refunds

We want you to be satisfied with your purchase.

You may request a return or refund if:

• The item is damaged or defective
• You received the wrong product
• The item is unused and in its original packaging

Return requests must be made within 7 days of delivery.

Return shipping cost are covered by morepack for defective/wrong items.

Customer pays for change of -mind returns.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened food products
• Personal care items (if used)
• Baby products (if opened)
• Clearance or discounted items

Please check your order carefully before confirming purchase.

Refund Process

Once your return is approved:

• Refunds are processed within 3–7 business days
• Refund will be issued to your original payment method
• You will be notified once your refund is completed

Processing time may vary depending on your bank or payment provider.