Shipping & Delivery

 


📦 SHIPPING & DELIVERY POLICY 

At MorePack Superstore, we deliver fast, safely, and nationwide.
Whether your order ships from our Lagos or Abuja warehouse—or from one of our verified vendors—we ensure it arrives quickly and in perfect condition.

This page explains our delivery timelines, fees, free‑delivery rules, and how shipping works across all supported cities.


🚚 DELIVERY COVERAGE

We currently deliver to:

  • Abuja (FCT)
  • Lagos
  • Port Harcourt
  • Aba
  • Anambra State

More cities will be added soon.


🎉 FREE DELIVERY

We offer FREE delivery on all orders above ₦50,000 in supported cities.

For orders below ₦50,000, delivery fees apply based on your location.


⏱ DELIVERY TIMELINES

Major Cities

  • Abuja: Same‑day or next‑day
  • Lagos: 1–2 business days
  • Port Harcourt: 1–2 business days
  • Aba: 1–2 business days
  • Anambra: 1–3 business days

Outskirts & Extended Areas

  • 2–4 business days

Far or Rural Locations

  • 3–7 business days

Delivery timelines may vary due to weather, traffic, or logistics delays.


📍 DELIVERY FEES BY CITY

Delivery fees are based on your location and follow our logistics partner’s pricing model.


🟦 ABUJA DELIVERY FEES

ZoneAreasFee
Zone 1Apo, Gwarinpa, Asokoro, Guzape, Katampe, Galadimawa, Lokogoma₦7,000–₦8,000
Zone 2Dutse, Kubwa, Galadima, Karasana, Lugbe, Mpape₦7,500–₦9,500
Zone 3Nyanya, Aco, Airport Road, Karu₦8,000–₦10,000
Zone 4Deidei, Gwagwalada, New Karu, Ado, Massaka, Kurudu, Bwari, Kuje, Karishi, New Nyanya, Orozo, Bassa₦13,500–₦15,500
Zone 5Suleja, Kaduna Road, Kwali, Abaji₦20,000

🟧 LAGOS DELIVERY FEES

ZoneAreasFee
Zone 1Ajah₦6,000
Zone 2Lekki, VI, Ikoyi₦7,000
Zone 3Ibeju‑Lekki₦8,500–₦12,000
Zone 4Yaba, Surulere, Mushin, Ebute‑Metta₦7,500
Zone 5Ikeja₦7,500–₦9,000
Zone 6Oshodi, Isolo, Gbagada, Kosofe₦8,000–₦11,000
Zone 7Ikorodu, Ogba, Agege, Ifako₦10,000–₦13,000

🟩 PORT HARCOURT DELIVERY FEES

ZoneAreasFee
Zone 1GRA 1–4, Stadium Road, Rumuola, Rumuokuta, D‑Line₦6,000–₦7,000
Zone 2Rukpokwu, Rumuokoro, Rumuodara, Eliozu, Woji, Trans‑Amadi₦7,500–₦9,000
Zone 3Choba, Aluu, Alakahia, Ozuoba, Eneka, Oyigbo (inner)₦9,000–₦12,000
Zone 4Eleme, Onne, Igwuruta, Omagwa, Okrika, Oyigbo (outer)₦12,000–₦15,500
Zone 5Ahoada, Emohua, Degema, Buguma, Bori, Etche₦18,000–₦22,000

🟫 ABA DELIVERY FEES

ZoneAreasFee
Zone 1Aba Main Town, Shopping Center, Azikiwe Road, Faulks Road, Ngwa Road, Eziukwu Road₦6,000–₦7,000
Zone 2Ariaria, Osisioma (inner), Ogbor Hill, Umungasi, Umule, Abayi₦7,500–₦9,000
Zone 3Osisioma (outer), Umuode, Umuokpo, Umuoba, Uratta, Obingwa (inner)₦9,000–₦12,000
Zone 4Obingwa (outer), Mgboko, Aro Ngwa, Omoba, Owerinta, Ntigha, Okpu‑Umuobo₦12,000–₦15,500
Zone 5Umuahia, Isiala Ngwa, Ukwa East/West, Arochukwu, Ohafia, Bende₦18,000–₦22,000

🟪 ANAMBRA DELIVERY FEES

ZoneAreasFee
Zone 1Onitsha Main Market, Upper Iweka, Ochanja, Awka Town (inner), Aroma, Unizik Junction₦6,000–₦7,000
Zone 2Nkpor, Obosi, Ogidi, Awka South (inner), Nnewi (inner), Okpuno, Ifite₦7,500–₦9,000
Zone 3Nnewi (outer), Ogbunike, Umunya, Abagana, Ekwulobia₦9,000–₦12,000
Zone 4Agulu, Nnobi, Ojoto, Ichida, Umunze, Ihiala, Ukpor, Oraifite₦12,000–₦15,500
Zone 5Anambra West/East, Ayamelum, Ogbaru (deep), Omor, Umueri, Nsugbe (outer) ₦18,000–₦22,000

📦 ORDER TRACKING

Once your order is shipped, you will receive:

  • A tracking link / phone call from our delivery partner
  • SMS/WhatsApp updates
  • Delivery confirmation

You can also track your order via the Track Order page.


❌ MISSED DELIVERY

If you miss a delivery attempt:

  • Our rider will contact you to reschedule
  • A second attempt may be made
  • If delivery fails due to customer unavailability, a return fee may apply

🛡 DAMAGED OR MISSING ITEMS

If your order arrives damaged, defective, or incomplete:

  • Contact us within 48 hours
  • Provide photos/videos of the issue
  • We will arrange a replacement or refund

🔄 RETURNS & REFUNDS POLICY

You may request a return if:

  • The item is defective
  • The wrong item was delivered
  • The item arrived damaged
  • The item is incomplete

Return Conditions

  • Request must be made within 48 hours
  • Item must be unused
  • Item must be in original packaging
  • All accessories must be included

Refund Options

  • Bank transfer
  • Store credit
  • Replacement item

Refunds are processed within 3–7 business days after inspection.

Return Fees

  • We cover the fee if the issue is our fault
  • Customer covers the fee for change‑of‑mind or refusal of delivery

📞 NEED HELP?

Our support team is available 7 days a week.

WhatsApp: 0903‑000‑0000
Email: support@morepacksuperstore.com