SHIPPING & DELIVERY POLICY
At MorePack Superstore, we deliver fast, safely, and nationwide.
Whether your order ships from our Lagos or Abuja warehouse—or from one of our verified vendors—we ensure it arrives quickly and in perfect condition.
This page explains our delivery timelines, fees, free‑delivery rules, and how shipping works across all supported cities.
DELIVERY COVERAGE
We currently deliver to:
- Abuja (FCT)
- Lagos
- Port Harcourt
- Aba
- Anambra State
More cities will be added soon.
FREE DELIVERY
We offer FREE delivery on all orders above ₦50,000 in supported cities.
For orders below ₦50,000, delivery fees apply based on your location.
DELIVERY TIMELINES
Major Cities
- Abuja: Same‑day or next‑day
- Lagos: 1–2 business days
- Port Harcourt: 1–2 business days
- Aba: 1–2 business days
- Anambra: 1–3 business days
Outskirts & Extended Areas
- 2–4 business days
Far or Rural Locations
- 3–7 business days
Delivery timelines may vary due to weather, traffic, or logistics delays.
DELIVERY FEES BY CITY
Delivery fees are based on your location and follow our logistics partner’s pricing model.
ABUJA DELIVERY FEES
| Zone | Areas | Fee |
|---|---|---|
| Zone 1 | Apo, Gwarinpa, Asokoro, Guzape, Katampe, Galadimawa, Lokogoma | ₦7,000–₦8,000 |
| Zone 2 | Dutse, Kubwa, Galadima, Karasana, Lugbe, Mpape | ₦7,500–₦9,500 |
| Zone 3 | Nyanya, Aco, Airport Road, Karu | ₦8,000–₦10,000 |
| Zone 4 | Deidei, Gwagwalada, New Karu, Ado, Massaka, Kurudu, Bwari, Kuje, Karishi, New Nyanya, Orozo, Bassa | ₦13,500–₦15,500 |
| Zone 5 | Suleja, Kaduna Road, Kwali, Abaji | ₦20,000 |
LAGOS DELIVERY FEES
| Zone | Areas | Fee |
|---|---|---|
| Zone 1 | Ajah | ₦6,000 |
| Zone 2 | Lekki, VI, Ikoyi | ₦7,000 |
| Zone 3 | Ibeju‑Lekki | ₦8,500–₦12,000 |
| Zone 4 | Yaba, Surulere, Mushin, Ebute‑Metta | ₦7,500 |
| Zone 5 | Ikeja | ₦7,500–₦9,000 |
| Zone 6 | Oshodi, Isolo, Gbagada, Kosofe | ₦8,000–₦11,000 |
| Zone 7 | Ikorodu, Ogba, Agege, Ifako | ₦10,000–₦13,000 |
PORT HARCOURT DELIVERY FEES
| Zone | Areas | Fee |
|---|---|---|
| Zone 1 | GRA 1–4, Stadium Road, Rumuola, Rumuokuta, D‑Line | ₦6,000–₦7,000 |
| Zone 2 | Rukpokwu, Rumuokoro, Rumuodara, Eliozu, Woji, Trans‑Amadi | ₦7,500–₦9,000 |
| Zone 3 | Choba, Aluu, Alakahia, Ozuoba, Eneka, Oyigbo (inner) | ₦9,000–₦12,000 |
| Zone 4 | Eleme, Onne, Igwuruta, Omagwa, Okrika, Oyigbo (outer) | ₦12,000–₦15,500 |
| Zone 5 | Ahoada, Emohua, Degema, Buguma, Bori, Etche | ₦18,000–₦22,000 |
ABA DELIVERY FEES
| Zone | Areas | Fee |
|---|---|---|
| Zone 1 | Aba Main Town, Shopping Center, Azikiwe Road, Faulks Road, Ngwa Road, Eziukwu Road | ₦6,000–₦7,000 |
| Zone 2 | Ariaria, Osisioma (inner), Ogbor Hill, Umungasi, Umule, Abayi | ₦7,500–₦9,000 |
| Zone 3 | Osisioma (outer), Umuode, Umuokpo, Umuoba, Uratta, Obingwa (inner) | ₦9,000–₦12,000 |
| Zone 4 | Obingwa (outer), Mgboko, Aro Ngwa, Omoba, Owerinta, Ntigha, Okpu‑Umuobo | ₦12,000–₦15,500 |
| Zone 5 | Umuahia, Isiala Ngwa, Ukwa East/West, Arochukwu, Ohafia, Bende | ₦18,000–₦22,000 |
ANAMBRA DELIVERY FEES
| Zone | Areas | Fee |
|---|---|---|
| Zone 1 | Onitsha Main Market, Upper Iweka, Ochanja, Awka Town (inner), Aroma, Unizik Junction | ₦6,000–₦7,000 |
| Zone 2 | Nkpor, Obosi, Ogidi, Awka South (inner), Nnewi (inner), Okpuno, Ifite | ₦7,500–₦9,000 |
| Zone 3 | Nnewi (outer), Ogbunike, Umunya, Abagana, Ekwulobia | ₦9,000–₦12,000 |
| Zone 4 | Agulu, Nnobi, Ojoto, Ichida, Umunze, Ihiala, Ukpor, Oraifite | ₦12,000–₦15,500 |
| Zone 5 | Anambra West/East, Ayamelum, Ogbaru (deep), Omor, Umueri, Nsugbe (outer) | ₦18,000–₦22,000 |
ORDER TRACKING
Once your order is shipped, you will receive:
- A tracking link / phone call from our delivery partner
- SMS/WhatsApp updates
- Delivery confirmation
You can also track your order via the Track Order page.
MISSED DELIVERY
If you miss a delivery attempt:
- Our rider will contact you to reschedule
- A second attempt may be made
- If delivery fails due to customer unavailability, a return fee may apply
DAMAGED OR MISSING ITEMS
If your order arrives damaged, defective, or incomplete:
- Contact us within 48 hours
- Provide photos/videos of the issue
- We will arrange a replacement or refund
RETURNS & REFUNDS POLICY
You may request a return if:
- The item is defective
- The wrong item was delivered
- The item arrived damaged
- The item is incomplete
Return Conditions
- Request must be made within 48 hours
- Item must be unused
- Item must be in original packaging
- All accessories must be included
Refund Options
- Bank transfer
- Store credit
- Replacement item
Refunds are processed within 3–7 business days after inspection.
Return Fees
- We cover the fee if the issue is our fault
- Customer covers the fee for change‑of‑mind or refusal of delivery
NEED HELP?
Our support team is available 7 days a week.
WhatsApp: 0903‑000‑0000
Email: support@morepacksuperstore.com
